Terms of Service

1. Overview

2. Accounts and Organization Responsibility

• You must provide accurate, complete registration information and keep it up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• If you create or manage an organization (“org”) on the Service, you are responsible for all activity, content, and members associated with that org. You must ensure that all org members understand and comply with these Terms.
• We may suspend or terminate accounts that provide false information, impersonate others, or violate these Terms.

3. Subscription and Billing

• Access to certain features requires a paid subscription. Fees are quoted in U.S. dollars unless otherwise stated and do not include applicable taxes.
• Subscriptions automatically renew for the same billing period unless you cancel before the renewal date. You authorize us to charge your chosen payment method for all recurring fees.
• If a payment fails, we may suspend access until the balance is paid. We are not responsible for overdraft or bank fees caused by failed payments.
• Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle. We do not issue prorated refunds for partial months except where required by law or as set out in our Refund Policy.

4. Acceptable Use

You may not use the Service to:

• Violate any applicable law, regulation, or industry standard.
• Send spam, phishing, or unsolicited commercial communications.
• Upload or distribute malware, viruses, or malicious code.
• Infringe intellectual property rights or misappropriate confidential information.
• Attempt to gain unauthorized access to the Service or other users’ accounts.
• Scrape, mine, or monitor the Service for competitive or surveillance purposes without our written consent.
• Use the Service in any way that could damage, disable, overburden, or impair it.

5. User Content and Customer Data

• You retain ownership of any content, data, or materials you submit to the Service (“User Content”). You grant us a limited license to host, store, process, and display that content solely to provide and improve the Service.
• You are solely responsible for the accuracy, quality, legality, and appropriateness of your User Content. We do not pre-screen content, but we may remove or suspend access to content that violates these Terms or applicable law.
• “Customer Data” includes leads, contact details, and transaction information you collect through tenant websites or forms. You are responsible for ensuring your collection and use of Customer Data complies with privacy laws and any consents required.

6. AI-Generated Content Disclaimer

Certain features of the Service may use artificial intelligence or machine learning to generate content, suggestions, or summaries. AI-generated outputs are provided for informational and drafting purposes only and should not be relied upon as legal, financial, or professional advice.

You are responsible for reviewing, editing, and verifying any AI-generated content before use. We do not guarantee the accuracy, completeness, or appropriateness of AI-generated outputs and disclaim liability for errors or omissions in such content.

7. Tenant Websites and Custom Domains

• The Service may allow you to publish public-facing websites and use custom domain names. You are responsible for configuring and maintaining your domain DNS records and ensuring they comply with applicable policies.
• We do not guarantee continuous availability of any specific custom domain or public site. Service-level commitments, if any, apply to the core platform only.
• We may remove or disable public sites that violate these Terms, infringe third-party rights, or create legal or security risks.

8. Platform Availability and Support

• We use commercially reasonable efforts to keep the Service available, but we do not guarantee 100% uptime. Scheduled maintenance, security patches, and force majeure events may cause temporary interruptions.
• Support is provided through the Help Center at /support or, for authenticated users, through the in-app help channel. Response times vary based on plan and issue severity.
• We are not liable for any loss of business, data, or revenue caused by downtime or delays, except where prohibited by law.

9. Termination

• You may cancel your subscription or delete your account at any time from your account settings. Cancellation takes effect at the end of the current billing period unless otherwise stated.
• We may suspend or terminate your access immediately if you breach these Terms, fail to pay when due, or create a security or legal risk.
• Upon termination, your right to use the Service ends immediately. We may delete your data after a reasonable retention period, subject to legal obligations and our Privacy Policy.

10. Disclaimers and Limitations of Liability

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by applicable law, our total liability to you for any claim arising out of or relating to these Terms or the Service will not exceed the total amount you paid us in the twelve (12) months preceding the event giving rise to liability.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, even if advised of the possibility of such damages.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the jurisdiction in which RELLEKS is incorporated, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms will first be addressed through good-faith negotiation. If negotiation fails, the dispute will be resolved through binding arbitration or in the courts of the applicable jurisdiction, at our sole discretion.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Service and updating the effective date. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Contact Us

If you have questions about these Terms, please open a request through our Help Center or, if you are logged in, through in-app help.