Refund Policy

1. Subscription Charges

When you purchase a subscription, you agree to pay all fees associated with your selected plan. Fees are billed in advance for the upcoming billing period. All charges are non-refundable except as explicitly set out in this policy or where required by applicable law.

2. Trials

If your plan includes a free trial, you will not be charged until the trial ends. You may cancel at any time during the trial to avoid being billed. If you do not cancel before the trial expires, your subscription will automatically convert to a paid plan and the applicable fee will be charged.

3. Cancellation

• You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period.
• After cancellation, you will continue to have access to paid features until the end of the current billing period. No partial refunds are issued for unused time within the current period.
• If you cancel an annual plan before the year is complete, you will not receive a prorated refund for the remaining months unless an exception applies (see Section 6).

4. Monthly and Annual Billing

• Monthly plans: Billed every 30 days. You may cancel anytime to stop future charges. No refunds for partial months.
• Annual plans: Billed once per year at a discounted rate compared to monthly billing. Annual fees are non-refundable except in the cases described in Section 6.

5. Enterprise and Custom Plans

Enterprise and custom plans are governed by the specific terms agreed in the applicable order form or contract. Unless otherwise stated in that agreement, the standard refund rules above apply.

6. Payment Processor Fees and Taxes

Refunds, when issued, are for the net subscription amount only. We do not refund payment processor fees, currency conversion charges, or applicable taxes that have been remitted to tax authorities. If a refund is processed, it will be returned to the original payment method and may take several business days to appear depending on your bank or card issuer.

7. Exceptional Refund Requests

We understand that exceptional circumstances occur. We may consider refund requests on a case-by-case basis for situations such as:

• A duplicate charge caused by a system error.
• A significant, verified service outage that materially prevented use of the platform.
• Account compromise or unauthorized billing that is promptly reported.
• Other compelling circumstances at our sole discretion.

Exceptional refunds are not guaranteed and will be evaluated based on the specifics of each case.

8. How to Request a Refund

To request a refund or dispute a charge, please submit a billing ticket through one of the following channels:

• Public Help Center: /support — select “Billing” as the category.
• In-app help: /app/help — available to logged-in users.

Include your account email, the charge date, the amount, and a brief explanation. We aim to respond to all billing requests within two business days.